Elements and Performance Criteria
- Establish coaching relationship
- Areas for development in line with organisational and individual requirements are identified.
- Effective communication styles to develop trust, confidence and rapport are applied.
- Coaching arrangements on how the relationship will be conducted are made.
- Expectations and goals are agreed.
- Input from relevant personnel is sought, if required.
- Provide coaching support
- Individual is assisted to clarify tasks, duties and other requirements associated with the position.
- Individual is assisted to gain required skills and expertise through demonstration, guidance, advice and constructive feedback.
- A supportive environment is provided to allow the individual to develop towards the achievement of required skill levels.
- Individual is encouraged to make decisions and take responsibility for the courses of actions or solutions under consideration.
- Assistance and guidance is provided in a manner that allows the individual to retain responsibility for personal performance.
- Evaluate effectiveness of coaching